Total Quality Management (TQ, QM or TQM) and Six Sigma (6σ) are sweeping “culture change” efforts to position a company for greater customer satisfaction, profitability and competitiveness.
TQ may be defined as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.
We often think of features when we think of the quality of a product or service; TQ is about conformance quality, not features.
